The email settings page allows you to manage the emails that are sent by the Corso app. You can use the integrations with Klaviyo and Sendlane to manage these emails instead of these settings. When that is the case, make sure these emails are turned off.
Email Recipient and Sender
These are settings related to the delivery of emails by the Corso app.
Send from Name
When customers receive any of these emails, the “From” name they see in their email client will be the one shown here.
Send From Email
This is the email address that the emails will appear to be sent from.
Reply To Name
The name that will appear when a customer replies to one of the emails sent by the Corso app.
Reply to Email
The email that will any replies will be sent to if the customer chooses to reply.
Email Fields
The Corso app sends various emails during the lifetime of a claim. These emails can be adjusted, and enabled/disabled here.
There are various settings in place for each email, as follows:
Send Delay
This setting defines how long to wait before sending each email. It does not apply to all emails. When it does apply, the delay is based on the number of days after a claim is created.
Subject
This is the subject line that will be used for each email sent.
Header Text
The text used in the header, or top portion of the email.
Body Text
The text sent in the primary body of the email
Automated Emails
There are various emails sent prior to a claim being finalized. The emails are as follow:
Return Expiring
When a claim has been opened but not yet closed out, a reminder email will be sent to the customer. This email should typically inform the customer that their return has not been received yet, giving them sufficient time to still send the item in.
Return Reminder
This email is intended to be sent just a few days after a return is opened, reminding the customer to send their returned item. Typically this return reminder is sent within a few days of the return being opened, with the “return expiring” email sent closer to the end of the window to receive the returned items.
Request Submitted
The email to be sent as soon as a return is filed, confirming that return request to the customer.
Registration Submitted
This email is sent to the customer when they initiate a registration.
Claim Finalization Emails
When a claim is finalized, an email will be sent to the customer. Which email is sent depends on the outcome of the return. These different outcomes and corresponding emails are described here.
Request Approved
When a request is closed by being approved, this email will be sent. The email body should include information about refund, store credit, or exchange timing.
Request Approved with Modified Resolution.
This email is for returns that have been closed with a different resolution. Perhaps the returned item was damaged in a way that was not declared, or something similar.
Request Needs More info
When a return is requested but more information is needed, this is the email that is sent. Note that the email can be modified during the process as necessary.
Request Denied
When The request must be denied, this is the email that will be sent to customers.