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Corso App Documentation

Frequently Asked Questions

These are some of the questions that merchants ask most frequently.

Customer Portal

Customers may open a claim for a return, warranty, or for shipping protection on the customer portal.

How do I preview my customer portal?

The customer portal is what your customers will see and interact with in The . Here they can look up their order using their email and order number to process a return, exchange or warranty.

You can find the link to the portal by going to Settings > Theme > Customer Portal

You can use this URL in emails or on your site to allow customers to submit a Return, Exchange or Warranty claim. Preview the portal in order to see changes you make to the theme in real time.

Shipping Protection

Upon install, a product called “Sustainability & Coverage” will get added to your store. Here are a questions and answers about how to manage this product.

Why does the product need to be Active?

Shopify uses a “closed cart” system which means that an item must be added to the cart in order for the customer to pay for it. In order for a customer to add the Shipping Protection service to their order, they must add a product to the cart. Only products in an “Active” status can be added to a cart in Shopify.

Why are there multiple variants?

Each variant of Shipping Protection represents a cart value range. Based upon the cart subtotal, we automatically add the right variant to the cart.

Can we change the product name and image?

Changing the default product names and image is against our terms of service. Please contact us if you would like these to be adjusted.

We have seen in rare circumstances where Paypal will reject an order where there is a product that has the word “Shipping” in the title. This doesn’t happen for every store, but be aware of this if we discuss possible name changes to the product.

Is Shipping Protection Taxed?

By default Shopify creates new products and sets the product to be taxed. We don’t alter this field. Please consult a tax professional to determine if you feel this service should not be taxed and then update the “Charge Tax On This Variant” checkbox.

The checkbox is auto-checked for my customers, can I default it to unchecked?

The best way to protect your customers packages, reduce your support load, and participate in e-commerce sustainability is to have the box automatically checked for your customers. This is what the vast majority of our customers do and this service actually helps with cart conversion.

There is a pretty big difference in our ability to serve your customers if you choose not to auto-check the Shipping Protection box. If you would like to uncheck the box, please contact us at [email protected] so we can discuss the pros and cons.

How does Shipping Protection get fulfilled?

We will auto-fulfill the Shipping Protection line item whenever another line item in the order gets fulfilled. For this to happen, Shopify requires that we fulfill the product from a location. This means that by default, the fulfillment location of Shipping Protection and your other products need to be the same. Please contact us at [email protected] if that is not the case.

What about SEO information?

We disable SEO for Shipping Protection, but it is very important that the handle is “green-shipping-protection” or “sustainability-coverage”. Customers will not be able to add Shipping Protection to their order if the handle changes.

Since the product must be active, how can I hide it from my customers?

The best way to hide this product is to filter it out of your collections. You can do this by using the criteria of “Vendor Is Not Equal To Corso”.

Every Shopify site has a default collection called “all”. You may need to create your own “all” collection and use the filter criteria above. Just make sure that the SEO handle is set to “all” and this will override Shopify’s default “all” collection.

Currencies

What Currencies Does Corso Support?

  • United States Dollar (USD)
  • Australian Dollar (AUD)
  • Canadian Dollar (CAD)
  • New Zealand Dollar (NZD)
  • Great British Pound (GBP)
  • Euro (EUR)
  • Japanese Yen (JPY)

How does it work?

With multi-currency, Shipping Protection is able to quote and add shipping protection to orders in any of our supported currencies. This will not impact any currency conversion apps or currencies displaying to customers throughout your site.

How frequently does Corso reconcile currency exchange rates?

We update our currency exchange rates every 24 hours to ensure you have the most accurate rates possible.

How do I enable multi-currency?

Multi-currency will be automatically supported if your site uses any of the supported currencies.