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Corso App Documentation

Generating a Return Shipment

If a return shipment hasn’t been created for an claim in the Corso app, you can simply create one for your customer right within the Corso admin, making sure to resolve their claim as quickly as possible.

Steps to Creating a Return Shipment

  1. Navigate to ‘Return Shipment’ within the claim and click the ’+’ icon to create a new Return Shipment

    Create a return shipment screenshot

  2. Create the Return shipment.

    Select the Return Policy to use for creating the return shipment, which includes the return address

    Choose between a Packing Slip or providing a Shipping Label for a return method that will be created. If Shipping Label is selected, enter the combined weight of the items in the shipment

    Select policy screenshot

  3. Select the rate you’d like to be used for the shipment, and click ‘Create’

    Create rate screenshot

    Save selection screenshot

  4. View generated return shipment in claim view

    Click ‘Download a label’ to view the shipping label you just created

    Click your tracking number to be directed to the tracking page for the return shipment

    See tracking page for shipment

Customers can now also view their return shipment in the Customer Portal when looking up the order by Email/Postal Code and Order number