Gorgias App Integration - Shopify

How to integrate Corso Green Shipping Protection with Gorgias

Overview

Corso Green Shipping Protection makes it easy for you to help your customers resolve shipping issues. Usually your customers will contact our Corso Concierge team directly to start a reorder request. But if your customer reaches out to your team first, this integration lets you easily create reorder requests on behalf of your customer.

You will see a sidebar widget for orders where you'll be able to tell if the order is protected by Green Shipping Protection. Then with the simple click of a button, you'll be able to open up a Reorder Request in seconds.

From there, our Corso Concierge team will reach out to your customer and resolve their shipping issue just as if the customer had reached out to us.

Setup

1. The Shopify integration only works with merchants who have installed the Green Shipping Protection Shopify app.
2. Install the Green Shipping Protection app on Gorgias
3. You will see a widget in the sidebar for your orders with the ability to create a Reorder Request for protected orders
   
4. Click on "Create Claim For Order" to open up a Reorder Request. All of the order information will already be prefilled.