Creates a return record within ShipHero when a return is started through CREW.
CREW integrates with Shiphero to make processing returned products and adjusting stock easier. ShipHero is a warehouse management system that streamlines inventory tracking, restocking, and package processing for online businesses.
Functionality
- Creates an RMA on ShipHero when the returned package is marked 'In Transit' by the postal carrier.
- Reports back details of the RMA to the CREW Merchant UI to assist in claim processing.
Setup
To set up the integration you will need the following:
- ShipHero refresh token
To find your ShipHero Refresh Token:
- In your ShipHero account, go to My Account > Developer Users.
- Click on Add 3rd Party Developer in the top right corner of the page.
- Fill in the details and click Add Developer.
- Once the user has been created, the API and Refresh Token will appear.
IMPORTANT: If your account belongs to a 3PL, the refresh token must belong to the child account and not the 3PL account (see ShipHero Webhooks for more info).