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      Gladly Integration

      Manage Returns & Shipping Protection in Gladly

      Steps to Integrate with Gladly

      1. Create a Corso API User

      • Navigate to Settings > People > Users > Add User in Gladly
      • Enter "priority@corso.com" as the email address.
      • Set the username as "Corso API User."
      • Assign the following roles:
        • Agent
        • API User
        • Developer
      • Click "Add User."

      2. Corso Integration Process

      Once the API user is created, the Corso team will complete the following steps:

      • Generate a Corso API Token: This token is required for enabling the timeline functionality within the integration. The Corso team will securely store this token.
      • Add Corso Custom App: The Corso team will generate a unique signing key and HTTP header/value. These credentials will be used to add the custom app in Gladly.

      3. Gladly Confirmation

      Upon successful integration, Gladly will reach out to the designated Brand/Gladly admin to confirm that the Corso Custom App is live and ready for use.

      Important Note: If you have any questions or encounter issues during the integration process, please contact Corso Support for assistance.