Manage Returns & Shipping Protection in Gladly
Steps to Integrate with Gladly
1. Create a Corso API User
- Navigate to Settings > People > Users > Add User in Gladly
- Enter "priority@corso.com" as the email address.
- Set the username as "Corso API User."
- Assign the following roles:
- Agent
- API User
- Developer
- Click "Add User."
2. Corso Integration Process
Once the API user is created, the Corso team will complete the following steps:
- Generate a Corso API Token: This token is required for enabling the timeline functionality within the integration. The Corso team will securely store this token.
- Add Corso Custom App: The Corso team will generate a unique signing key and HTTP header/value. These credentials will be used to add the custom app in Gladly.
3. Gladly Confirmation
Upon successful integration, Gladly will reach out to the designated Brand/Gladly admin to confirm that the Corso Custom App is live and ready for use.
Important Note: If you have any questions or encounter issues during the integration process, please contact Corso Support for assistance.