1. Corso Help
  2. Get Started With Green Shipping Protection

FAQ's + How To Communicate Your Partnership With Corso

Help communicate to your customers how to use the Corso protection + promote sustainability efforts.

To better communicate how to use the Corso protection and talk about the sustainability aspects with your customers, we've provided some copy for you to use on your FAQ page + social media posts below! 

Corso Partnership Announcement

V1:

Big news—we have officially partnered with Corso for Green Shipping Protection™! This means as our customers, you now have the ability to offset 100% of the carbon associated with your shipment and protect your order against theft, damage, and carrier mishandling.

We'll do right by the planet together, and make sure your goods arrive safe and sound. Drop a 🌳 if you're as excited as we are!

V2:

Big news—we have officially partnered with Corso for Green Shipping Protection™! Say hello to 100% carbon offsetting, shipping protection, and dedicated support.

From now on, we're making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.

Additionally, our partnership with Corso means that every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. Should something go awry with your package, Corso concierge quickly resolves shipping issues, even providing a refund or reordering a lost package at no additional cost to you, within 24 hours!

We'll do right by the planet together, and make sure your goods arrive safe and sound. Drop a 🌳 if you're as excited as we are!

V3:

Big news—we have officially partnered with Corso for Green Shipping Protection™! Corso Green Shipping Protection™ is leading the way to make all e-commerce shipments carbon neutral.

How does it work?

Corso calculates our customers' carbon footprint and the cost to offset it at checkout. For about 2% of your order total, customers can opt in to have 100% of carbon emissions associated with the order offset, and the order will be fully protected against theft, damage, and carrier mishandling. Carbon offset funds will be contributed to carefully selected projects in partnership with Cool Effect, a nonprofit whose projects are 100% scientifically verified and ethically proven.

When it comes to shipping protection, Corso has you covered. Customers will be emailed by Corso right after checkout with helpful info in case of an order issue, and Corso concierge will provide support and find a resolution in the form of a new item or refund in less than 24 hours. That means no more smashed boxes and broken hearts.

Our partnership with Corso means fewer headaches, more peace of mind, and doing right by the planet. Drop a 🌳 if you're as excited as we are!

FAQ - 

What is Green Shipping Protection by Corso?

You can now purchase 100% carbon offsetting, shipping protection, and dedicated support — offered by Corso. We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.

Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together! 🌳

How do I add it to my order?

We partner with Corso to provide Carbon Offsets and Shipping Protection to our customers. If you purchased Green Shipping Protection with your order and your package was damaged, lost, or stolen, here's how you request a reorder.

Green Shipping Protection reorders are made easy at reorder.corso.com or by email support@corso.com

You will need your order number and the email address you placed your order with.Your order number can be found on the order confirmation email.

Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

This information is sent to Corso and they may reach out to you with any questions but 

If you purchased Green Shipping Protection, please contact Corso with any questions you have regarding shipping issues